Privacy Policy

This Privacy Policy describes how Chaveirim JLM ("we", "our", or "us") collects, uses, and protects your personal information when you use our mobile application and services.

1. Information We Collect

Account Information

• Email address
• Password (stored securely using industry-standard encryption)
• Member ID
• Name
• Phone number
• Role and permissions within the organization

Call Information

• Caller name and phone number
• Call location and address
• Call type and nature
• Call notes and details
• Call timestamps and status
• Vehicle information (for vehicle-related calls)

Usage Information

• Device information (for push notifications)
• App usage statistics
• Call response times and completion data

Location Information

• Location data when you use navigation features
• Address information for call locations

2. How We Use Your Information

• To provide and maintain our emergency response services
• To dispatch calls to appropriate volunteers
• To send push notifications about new calls and updates
• To track call history and volunteer performance
• To manage user accounts and permissions
• To improve our services and user experience
• To ensure security and prevent unauthorized access

3. Data Sharing

Within Organization

Your information is shared with authorized members of the organization based on their role and permissions. For example, dispatchers can view all calls, while members can view calls assigned to them.

Third Parties

• We use Expo (Expo Application Services) for push notifications. Expo processes device tokens to deliver notifications.
• We use mapping services (OpenStreetMap) for address autocomplete.
• We do not sell your personal information to third parties.
• We may share information if required by law or to protect our rights and safety.

4. Data Security

• We use industry-standard security measures to protect your information.
• Passwords are encrypted using secure algorithms and never stored in plain text.
• Users can only be logged in to one device at a time for enhanced security.
• All API communications use HTTPS encryption.
• Access to personal information is restricted to authorized personnel based on their role.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Call history and statistics are retained for organizational record-keeping purposes. You may request deletion of your account, subject to our legal and operational requirements.

6. Your Rights

• Access your personal information
• Update or correct your account information
• Change your password
• Request deletion of your account (subject to organizational requirements)
• Opt out of push notifications (via app settings)
• Contact us with privacy concerns or questions

7. Push Notifications

We send push notifications to alert you about new calls, call updates, and backup requests. You can control notification preferences in the app settings.

8. Children's Privacy

Our services are intended for authorized volunteers and staff of the organization. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "lastUpdated" date at the top of this policy. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact your organization administrator or use the contact information provided by your local Chaveirim branch.

11. Consent

By using our mobile application and services, you consent to the collection and use of your information as described in this Privacy Policy.